Terms & Conditions

Welcome to Printerous (herein referred to as "Website", "Printerous", "we", "us", "our" and their affiliates). This page explains the terms by which you may use our website provided on or in connection with the service (herein referred to as "Service"). By accessing or using the Printerous website (herein referred to as "Website", "Printerous", "we", "us", "our" and their affiliates), you signify that you have read, understood, and agree to be bound by these Terms & condition (herein referred to as "Terms") and to the collection and use of your information as set forth in the Printerous Privacy Policy. These Terms applies to all visitors, users and others who access the Service. If you do not agree to be bound by all these Terms, do not access or use Printerous.

Usage

1. Use of the Website

The Website is provided to you for your use subject to these Terms and Conditions. By using the Website you agree to be bound by (i) these Terms and (ii) the Instagram™ & Facebook™ Terms and Conditions. Although we will normally only refuse use of the Website if these Terms and Conditions are violated, we reserve the right to refuse use of the Website to anyone for any reason at any time.

2. Your Use of the Website

You may not use the Website for any of the following purposes:

• disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
• transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practices;
• interfering with any other person's use or enjoyment of the Website; or making, transmitting or storing electronic copies of materials protected by copyright without permission of the owner.

You will be responsible for our losses and costs resulting from your breach of this provision.

3. Visitors' Activities on the Website

We have not evaluated, and cannot evaluate, all of the Contents posted by visitors (i.e. persons assessing the Website and without a Printerous Account) to the Website ("Visitors' Contents"), and will not be responsible for the Visitors\ Contents or their use or effects. By using the Website, we do not stand for or imply that we supports the Visitors' Contents, or that we believe such Visitors' Contents to be accurate, useful or without harm. You are responsible for taking precautions as necessary to defend yourself and your computer systems from bugs, viruses, worms, trojan horses, and other harmful or destructive content. The Website may contain Visitors\ Contents that are offensive, indecent, or otherwise objectionable, as well as containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain Visitors\' Contents that violate the privacy or publicity rights, or breach the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which are subject to additional terms and conditions, express or implied. We disclaim any and all responsibility for any harm resulting from the use by visitors of the Website, the submission, posting and display of Visitors\ Content on the Website or from any downloading by those visitors of any Content on the Website.

4. Colour Disclaimer

Due to variances among colour monitors, the colours on your computer monitor may appear differently than the actual product. Moreover, there are natural variances in all media depending on the material density and porousness, textures, finishing, etc that may cause colour variations for each product.

5. International Use

We make no promise that material on the Website is appropriate or available for use in locations outside Indonesia. Access to the Website from locations where its contents are by law illegal or unlawful is prohibited. If you choose to access the Website from locations outside Indonesia, you do so on your own initiative and you will be entirely responsible for compliance with local laws.

6. Miscellaneous

The Agreement, including these Terms and Conditions, shall constitute the entire agreement between we and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of the Company, or by the posting on the Website of a revised version. Except to the extent the applicable law, if any, provides otherwise, the Agreement, any access to or use of the Website will be governed by the laws of Indonesia, and the parties agree to submit to the non-exclusive jurisdiction of the Indonesia courts. If any part of the Agreement is held invalid or unenforceable, it will be severed and the remaining portions will remain in full force and effect. A waiver by either party of any of these Terms or Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by the Agreement. We may assign our rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Account

7. Signing up a Printerous Account

To register an account ("Printerous Account") on the Website, you must be over thirteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided on registration by updating your personal details in order that we can communicate with you effectively. We reserve the right to refuse registration of any account name that violates a trademark or may mislead other users.

8. Password and Security

When you register for a Printerous Account, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential. You must not disclose the password or share the password with anyone. If you know or suspect that someone else knows your password you should notify us or contacting us at support@printerous.com If Printerous has a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Printerous Account.

The Website is provided to you for your use subject to these Terms and Conditions. By using the Website you agree to be bound by (i) these Terms and (ii) the Instagram™ & Facebook™ Terms and Conditions. Although we will normally only refuse use of the Website if these Terms and Conditions are violated, we reserve the right to refuse use of the Website to anyone for any reason at any time.

9. Your Printerous Account

You are solely responsible for maintaining the security of your Printerous Account, and you are fully responsible for all actions that occur under the account and any other activities taken in connection with the account such as sharing any images on the Website. You must not describe or assign keywords in your Printerous Account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and we may remove your Printerous Account if any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause us liability, harm or damages. We may also remove your Printerous Account if there has been no activity in the account for a certain period of time.You may not use another's Printerous Account without permission. We must be immediately informed if there is any unauthorized use of your Printerous Account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. Although we will not be liable for your losses caused by any unauthorized use of your Printerous Account, you may be liable for the losses of ours of others due to such unauthorized use.

Payment

10. Your Payment / Orders on the Website The orders placed on the Website are subjecting to being charged with import fees, taxes, custom duties, related package handling fees and/or any other relevant charges required by the corresponding designated country and/or the organization(s) that handle(s) the shipment / delivery of the orders. None of these charges are included in the price that you pay on the Website. Items cannot be sent as gifts, and your purchase may or may not have these charges, depending on the policies of the designated country and/or the organization(s) that handle(s) the package. If any of the said charges apply, you may need to pay for them to the respective collection authority in advance of receiving your purchase. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from Printerous. Printerous is not responsible for any of these charges, and would not refund on item(s) returned to us due to unaccepted/ undelivered and/or any other reasons unless otherwise agreed with Printerous in advance. Furthermore, since products from Printerous are highly customized and tailor-made for individual customized and tailor-made for individual customers, products cannot be returned for refund. If you are not satisfied by defects on the products (such as scratched cases or printing), please contact our customer services team for assistance and the team will investigate the problem and arrange an exchange of the product with a new one if necessary.

Responsibilities

11. Your Content on the Website

You are entirely responsible for the content (the "Content") that you submit, post and display on the Website, and any harm resulting from the submission, posting and display of the contents on the Website. These include, without limitation, posting material to the Website, posting links on the Website, commenting on the Website or otherwise making (or allowing any third party to make) material available via the Website. That is the case regardless of whether the Content constitutes data, text, files, information, images, screen names, graphics, photos, profiles, audio files, video files, audiovisual combinations, interactive features, musical works, works of authorship, applications, links, codes, scripts, computer software or other material. By making the Content available, you represent and warrant that:

The proprietary rights, including but not limited to the copyright, patent, trademark, trade secret rights and other intellectual property rights of any third party in the Content will not be infringed by the copying, downloading and use of the Content; If the intellectual property rights or proprietary rights of the Contents belong to your employer, you must have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content. Any third-party licenses relating to the Content must be fully complied with and successfully pass through to end users under any required terms and all royalties, fees and other monies owing to other persons and relating to the use of the Content must have been fully and duly settled; The Content is free from any bugs, viruses, worms, malware, trojan horses or other harmful or destructive content; The Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing); The Content does not contain any pornographic material, threats or material which incites aggression towards individuals or entities, and does not infringe Your Printerous Account username will not mislead your readers into thinking that you are another person or company. We may, but has no obligation to, remove the Content and the Printerous Account(s) containing Content that, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates the intellectual property rights or other proprietary rights of others, the Agreement (in particular, these Terms and Conditions) and the Instagram™ & Facebook™ Terms and Conditions.

Our right to use Your Content on Website. We do NOT claim ANY ownership rights in the Content that you submit, post and display on or via the Website. By submitting, posting and displaying any Content on or via the Website, you hereby grant to us a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, adapt, delete from, add to, publicly perform, publicly display, reproduce, transmit, store, translate, publish, broadcast, distribute, sell or otherwise exploit such Content, including without limitation, the adaptation, reproduction and distribution of part or all of the Content in any media formats through any media channels.

12. Availability of the Website

Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Website you should report it support@printerous.com and we will attempt to correct the fault as soon as it reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

13. Third Party Websites

The Website includes links to other websites and webpages ("Third Party Websites"). We have not reviewed, and cannot review, all of the material made available through the Third Party Websites to which the Website links and that link to the Website. We do not have any control over the Third Party Websites, and will not be responsible for their contents, use, privacy policies, or practices. By linking to a Third Party Website, we do not represent or imply that we endorse such Third Party Website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. We disclaim any and all responsibility for any harm resulting from your use of the Third Party Websites.

14. Indemnification

You agree to indemnify and hold harmless, to the fullest extent permitted under the applicable law, the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents from and against any and all claims, demands, disputes, actions, proceedings, causes of action, judgments, damagers, losses, liabilities, costs or expenses (including without limitation, attorneys’ fees and expenses, and all costs and expenses incurred in the recovery of the aforesaid amounts), arising out of your use of the Website, including but not limited to your violation of the Agreement (in particular, the Terms and Conditions) and the Instagram™ & Facebook™ Terms and Conditions.

15. Printerous's Liability

You understand that when using the Website, you will be exposed to content from internet sites or sources outside the Website, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent or objectionable, and you agree to waive any legal or equitable rights or remedies you have or may have against us with respect to the aforesaid, and, to the fullest extent permitted under the applicable law, agree to indemnify and hold harmless the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents to the fullest extent allowed by law regarding all matters relating to your use of the Website. Further, if we are in breach of these Terms and Conditions, we will only be responsible for any loss that you suffer as a result to the extent they are a foreseeable consequence to both we and you at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption, but shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.

16. Limitation of Liability

To the fullest extent permitted under the applicable law, in no event will the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents be liable with respect to any subject matter of the Agreement (in particular, the Terms and Conditions) under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental, punitive losses or expenses or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid to us by you during the twelve (12) month period prior to the accrual of the cause of action. We shall have no liability for any failure or delay due to matters beyond our reasonable control.

17. Advertising and Sponsorship

Part of the Website may contain advertising and sponsorship material. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with the relevant law. We will not be responsible to you for any error or inaccuracy in advertising or sponsorship material posted on the Website.

18. General Representation and Warranty

You represent and warrant that your use of the Website will be in strict accordance with our privacy policy, the Agreement (in particular, these Terms and Conditions) and all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including.

Rights

19. Intellectual Property

The Content we display on the Website (the "Printerous Content") is protected by copyright, trademark, patent, trade secret, database and other intellectual property rights, which is either owned by or licensed to us. We hereby grant you a limited, revocable, non-sublicensable license to reproduce and display the Printerous Content (excluding any software code) solely for viewing and using the Website. You may not copy, reproduce, make available online or transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any of the Printerous Content without written permission from us or the owner of the intellectual property rights. The Agreement does not transfer to you any of our or the third party\'s intellectual property rights, and all rights, titles and interests in and to such property will remain (as between the parties) solely with us. Further, the Printerous logo, and all other trademarks, service marks, graphics and logos used in association with Printerous or on the Website are the trademarks or registered trademarks or other intellectual property rights of the Company or our licensors. Other trademarks, service marks, graphics and logos used in association with the Website may be the trademarks or other intellectual property rights of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any of our or third party\'s trademarks, service marks, graphics and logos.

20. Copyright Infringement

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to or from the Website violates your copyright, you are encouraged to notify us. We will use our reasonable endeavours to respond to all such notices, and if required or appropriate, remove the infringing material or disable all links to the infringing material. We may, but has no obligation to end a visitor’s permission to visit and use the Website if, under appropriate conditions, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of the Company or others.

21. Changes

We reserve the right to amend the Agreement (in particular, these Terms and Conditions) from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any material changes in the Agreement (in particular, these Terms and Conditions) will be notified to you via the email address provided by you on registration or published via a suitable announcement on the Website. You should nonetheless periodically review the up-to-date version of these Terms. The changes will apply to the use of the Website immediately after such notice has been given. What constitutes a material change will be determined at our sole discretion. If you do not wish to accept any of the new Agreement, you must not continue to use the Website. If you continue to use the Website after the positing of the amendments on the Website, your use of the Website constitutes your agreement to be bound by the new Agreement (in particular, the new Terms and Conditions). We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the Agreement (in particular, the Terms and Conditions).

22. Termination

We reserve the right to suspend or cancel your Printerous Account at any time, without prior notice and in our sole discretion if you breach any of your obligations under these Terms and Conditions. If you wish to terminate your Printerous Account, you may inform us in writing at [email]. Suspension or cancellation of your Castegram Account shall not affect our and your rights and liabilities accrued before such suspension/cancellation. All provisions of the Agreement (in particular, the Terms and Conditions), which by their nature should survive termination, shall survive termination of the Agreement, including, without limitation, intellectual property, representations and warranties, indemnification, disclaimer of warranties, and limitations of liability.

23. Site Errors

In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the site.

24. Disclaimer of Warranties

The Website is provided "as is". We, our suppliers, licensors and licensees hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of any intellectual property rights, other proprietary rights or statutory requirements. Neither we nor our suppliers, licensors or licensees make any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You will download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

25. No partnership

We and you shall be and act independently and not as partner, joint venturer, agent, employee or employer of the other. You shall not have any authority to assume or create any obligation for or on behalf of the Company, express or implied, and you shall not attempt to bind us to any contract.

SYARAT DAN KETENTUAN

Selamat datang di Printerous (selanjutnya disebut "Situs", "Printerous", "kami", "kita", "kami" dan afiliasi mereka). Halaman ini menjelaskan persyaratan di mana Anda dapat menggunakan Situs web kami atau sehubungan dengan layanan (selanjutnya disebut "Layanan"). Dengan mengakses atau menggunakan situs Printerous (selanjutnya disebut "Situs", "Printerous", "kami", "kita", "kami" dan afiliasi mereka), Anda menandakan bahwa Anda telah membaca, memahami, dan menyetujui untuk terikat oleh Syarat & kondisi ini (selanjutnya disebut "Syarat") dan untuk pengumpulan dan penggunaan informasi Anda sebagaimana tercantum dalam Kebijakan Privasi Printerous. Ketentuan ini berlaku untuk semua pengunjung, pengguna dan orang lain yang mengakses Layanan.

LATAR BELAKANG

1. Printerous adalah suatu perseroan terbatas yang menjalankan kegiatan usaha jasa portal dengan nama domain : www.printerous.com , yang mana portal Printerous menjadi tempat dimana Mitra dan PELANGGAN akan melakukan transaksi Jasa Percetakan.
2. PELANGGAN dengan ini telah mengikatkan diri menggunakan pelayanan jasa percetakan Mitra-Mitra terdaftar pada Printerous.

DEFINISI

Kata atau kalimat atau frasa sebagaimana didefinisikan di bawah ini mempunyai makna dan berlaku sebagaimana didefinisikan :

1. Syarat dan Ketentuan adalah pernyataan bahwa PELANGGAN menyetujui hak, kewajiban, tanggung jawab para pihak, serta tata cara penggunaan sistem layanan portal Printerous dalam rangka pengadaan layanan jasa percetakan.
2. MITRA adalah perorangan atau perusahaan yang bergerak dibidang Layanan Jasa percetakan untuk memenuhi kebutuhan PELANGGAN guna menunjang kegiatan usahanya yang telah terdaftar dalam portal Printerous.
3. Printerous PRO adalah akun yang digunakan oleh PELANGGAN di portal PRINTEROUS untuk menerima Informasi Pesanan dan segala hal yang berhubungan dengan pelaksanaan Syarat dan Ketentuan ini.
4. Biaya Pekerjaan berarti biaya yang dibayarkan oleh PELANGGAN kepada Mitra sehubungan dengan pelaksanaan Layanan Jasa.
5. Layanan Jasa berarti setiap dan seluruh layanan jasa yang dilaksanakan oleh Mitra untuk PELANGGAN berdasarkan PO yang diterima oleh Mitra melalui Portal Printerous.
6. Informasi Pesanan berarti informasi mengenai pesanan yang terdiri dari, namun tidak terbatas, Bahan Hasil Cetak, jumlah Hasil Cetak, desain Hasil Cetak, warna Hasil Cetak dan ukuran Hasil Cetak, alamat dan jangka pengiriman atau batas waktu diterimanya Hasil Cetak, serta jangka waktu pembayaran (“Term of Payment”) dimana informasi- informasi tersebut akan ditampilkan dalam Printerous PRO.
7. Hasil Cetak berarti produk yang dipesan dan diterima oleh PELANGGAN berdasarkan Informasi Pesanan yang dikerjakan oleh Mitra yang telah disetujui sebelumnya oleh PELANGGAN.
8. Hari Kerja berarti dari hari Senin sampai dengan hari Jumat dari jam 9.00 WIB sampai dengan jam 18.00 WIB, kecuali hari libur nasional di Indonesia. Maka perhitungan Jam kerja dalam syarat dan ketentuan ini mengikuti waktu “Hari Kerja” tersebut.
9. Permintaan Penawaran (“Request for Quotation”) selanjutnya disebut “RFQ” adalah permintaan penawaran harga yang berisi rangkuman Informasi Pesanan dari semua layanan jasa percetakan yang dibutuhkan oleh PELANGGAN
10. Proof Print adalah contoh produk yang diproduksi sesuai dengan Informasi Pesanan dan merupakan gambaran Hasil Cetak yang akan diterima oleh Pelanggan.
11. Bahan Hasil Cetak berarti wadah, bergantung pada persetujuan terlebih dahulu oleh Pelanggan, namun tidak terbatas, kertas, kain, dan plastik, yang digunakan untuk mencetak Hasil Cetak. Untuk menghindari keragu-raguan, bahan Hasil Cetak yang digunakan oleh Mitra wajib disetujui oleh PELANGGAN.
12. Lokasi berarti tempat penyerahan Paket atau Hasil Cetak milik PELANGGAN di kantor Pelanggan atau lokasi pengiriman lain yang ditunjuk Pelanggan sebagaimana tercantum pada detail Paket yang terdapat dalam Portal Printerous.
13. Tagihan (Invoice) berarti dokumen penagihan yang disediakan oleh Printerous sebagai dasar penagihan atas Layanan Jasa yang telah dikirimkan oleh Mitra dan diterima dengan baik oleh PELANGGAN.
14. Pekerjaan atau Layanan Jasa adalah pekerjaan pencetakan dan/atau finishing termasuk pembuatan, pengiriman, penyerahan, dan/atau pemasangan Paket.
15. Surat Pesanan (Purchase Order selanjutnya disebut sebagai “PO”) berarti bukti pemesanan yang sah dari PELANGGAN kepada Mitra memuat Informasi Pesanan yang telah disepakati Mitra dan PELANGGAN.
16. Surat Penerimaan Paket (Proof of Delivery selanjutnya disebut sebagai “PoD”) berarti dokumen yang diterbitkan oleh Mitra yang menyatakan bahwa fisik Hasil Cetak yang telah diterima dengan baik oleh PELANGGAN di Lokasi.

RUANG LINGKUP LAYANAN JASA

1. Secara garis besar ruang lingkup Layanan Jasa berdasarkan syarat dan ketentuan adalah pengadaan layanan jasa pencetakan termasuk pemasangan Hasil Cetak serta penyerahan/pengiriman antara PELANGGAN dan Mitra melalui Portal Printerous.
2. PELANGGAN akan mengajukan permintaan penawaran (“Request for Quotation” selanjutnya disebut “RFQ”) yang berisi Informasi Pesanan yang diinginkan PELANGGAN di Portal Printerous.
3. Mitra-Mitra Printerous akan mengajukan Penawaran atau beberapa Penawaran (“Quotation”) yang sesuai dengan Informasi Pesanan dalam RFQ PELANGGAN.
4. PELANGGAN dapat menerima Penawaran dari MITRA dengan cara melakukan pemesanan di Printerous PRO (apabila dibutuhkan Pelanggan dapat melampirkan Surat Pesanan ("Purchase Order") resmi sebagai dasar pembuatan invoice).
5. Setelah PO disetujui Mitra, Mitra melakukan Produksi yang terdiri dari 2 tahap yaitu : Pra Produksi (“PreProduction”) dan 2. Produksi Massal (“Mass Production”)
6. Mitra wajib melakukan penyerahan dan/atau pengiriman Hasil Cetak kepada PELANGGAN sesuai dengan jangka waktu yang disepakati dalam pemesanan yang dilakukan di Printerous PRO dengan Surat Penerimaan Paket (“PoD”) yang dapat diunduh dari Printerous PRO.
7. PELANGGAN setelah menerima Hasil Cetak, diberikan waktu 5 hari kalender untuk memberikan tanggapan atas Hasil Cetak.
8. Mitra akan mengirimkan tagihan (“invoice”) kepada PELANGGAN dengan melampirkan dokumen pendukung seperti Proof of Delivery dan Faktur Pajak. Dalam hal ini, Printerous mewakili Mitra mengirimkan tagihan (“invoice”) digital ke surat elektronik (email) Pelanggan . Apabila Pelanggan membutuhkan tagihan secara fisik, Mitra yang akan mengirimkan tagihan fisik beserta dokumen fisik pendukung seperti Proof of Delivery dan Faktur Pajak ke Lokasi Pelanggan.
9. Seluruh tindakan atau langkah PELANGGAN, Mitra dan Printerous sebagaimana disebutkan dalam Syarat dan Ketentuan dilakukan di Printerous PRO.

PRINTEROUS PRO / AKUN PELANGGAN

1. PELANGGAN wajib memberikan, mengisi, menyerahkan atau mengunggah data-data dan dokumen-dokumen terkait keabsahan PELANGGAN sebagai Badan Hukum/Badan Usaha/ Usaha Perorangan kepada Printerous antara lain :
   a.     Nama Badan Hukum/Badan Usaha/ Usaha Perorangan.

   b.     Jenis Usaha

   c.     Domisili dan alamat lengkap Badan Hukum/Badan Usaha/ Usaha Perorangan.

   d.     Nomor Pokok Wajib Pajak (NPWP).

   e.     Nomor Induk Berusaha (NIB) atau Tanda Daftar Perusahaan (TDP)
2. PELANGGAN akan mendapatkan akses Printerous PRO setelah menyetujui syarat dan ketentuan ini dan memenuhi persyaratan pasal 4.1 tersebut diatas.
3. PELANGGAN wajib melakukan pembaharuan data-data dan dokumen-dokumen apabila terdapat perubahan.
4. Printerous berhak untuk menolak pendaftaran Printerous PRO apabila ternyata data- data dan/atau dokumen-dokumen PELANGGAN kurang atau tidak sesuai menurut Printerous.
5. Printerous berhak untuk menonaktifkan Printerous PRO PELANGGAN apabila :
   1. Dikemudian hari ditemukan data-data dan/atau dokumen-dokumen PELANGGAN kurang atau tidak sesuai menurut anggapan Printerous..
   2. PELANGGAN melanggar kesepakatan-kesepakatan dalam Syarat dan Ketentuan.

PERMINTAAN PENAWARAN (“REQUEST FOR QUOTATION”)

1. PELANGGAN dalam mengajukan Permintaan Penawaran (“RFQ”) memberikan informasi-informasi HASIL CETAK yang diinginkan Pelanggan dengan memenuhi informasi minimal yang terdapat pada Printerous PRO.
2. PELANGGAN dapat meminta kepada Mitra sampel Hasil Cetak sebagai referensi pada proses RFQ.

SURAT PESANAN (“PURCHASE ORDER”)

1. PELANGGAN berhak melakukan pemesanan sesuai dengan Penawaran-Penawaran (“Quotation”) yang diberikan oleh Mitra dengan melampirkan Surat Pesanan (PO) di Printerous PRO.
2. PELANGGAN memastikan Informasi Pesanan dalam PO telah sesuai dengan yang diinginkan PELANGGAN. Kesalahan Informasi Pesanan seperti kesalahan pemilihan Bahan Hasil Cetak, jumlah Hasil Cetak, desain Hasil Cetak, warna Hasil Cetak dan/atau ukuran Hasil Cetak termasuk ejaan penulisan pada Hasil Cetak menjadi tanggungjawab PELANGGAN sepenuhnya.
3. Syarat dan ketentuan yang tercantum dalam suatu PO hanya akan berlaku terhadap PO tersebut.
4. Jika terjadi perbedaan-perbedaan antara syarat dan ketentuan dalam sistem dan dalam PO, maka yang berlaku dan diutamakan terlebih dahulu adalah syarat dan ketentuan dalam sistem.
5. Mitra akan memberikan tanggapan atas pemesanan yang dilakukan PELANGGAN dalam jangka waktu 2 hari kerja Apabila Mitra tidak memberikan tanggapan terhadap pemesanan yang dilakukan, PELANGGAN berhak membatalkan pemesanan dan mengalihkan ke Mitra yang lain.
6. Setiap PO merupakan PO yang berdiri sendiri dan berlaku sampai dengan dipenuhinya hak dan kewajiban berdasarkan PO tersebut, sehingga PO dan Syarat dan Ketentuan dapat berlaku secara bersamaan.
7. PELANGGAN dapat berinisiasi untuk mengubah Informasi Pesanan dengan menyampaikan permohonan perubahan PO kepada Mitra melalui fitur pada Portal Printerous. Mitra akan melakukan tinjauan atas permohonan perubahan PO untuk dapat diterima atau tidak. Jika diterima, perubahan dilakukan dengan mengubah PO atau ditambahkan catatan dalam PO beserta perubahan biaya pekerjaan jika ada.

PRA PRODUKSI DAN PRODUKSI MASSAL

1. Pada tahap Pra Produksi (“Pre Production”), apabila PELANGGAN pada saat RFQ meminta Proof Print, maka Mitra akan mengirimkan Proof Print terlebih dahulu sesuai Informasi Pesanan dalam PO, baik secara digital dan/atau fisik.
2. Proof Print fisik dikirim ke lokasi Pelanggan dan Proof Print digital dapat dilihat di Printerous PRO.
3. PELANGGAN dapat meminta perbaikan atau permohonan perubahan (sebagaimana Pasal 6.7) Proof Print kepada Mitra terpilih apabila tidak sesuai dengan Informasi Pesanan dalam PO yang jangka waktunya disepakati bersama PELANGGAN dan Mitra.
4. Jika PELANGGAN menyetujui Proof Print maka Mitra akan melanjutkan ke tahap Produksi Massal (“Mass Production”).

PENGIRIMAN

1. Mitra melakukan pengiriman dan/atau penyerahan Hasil Cetak sesuai jangka waktu dan ke Lokasi PELANGGAN sebagaimana tercantum pada PO, apabila ada perbedaan antara PO dan Printerous Pro, yang menjadi acuan adalah yang ada di dalam Printerous Pro.
2. Mitra mengirim Hasil Cetak melalui perusahaan logistik yang telah disepakati dalam PO.
3. Pelanggan dianggap telah menerima Hasil Cetak apabila :
   1. Pelanggan telah menandatangani PoD (apabila perusahaan mempunyai layanan PoD) ; atau
   2. menurut perusahaan logistik yang disepakati, bahwa pengiriman Hasil Cetak sudah diterima oleh Pelanggan;
4. PELANGGAN berhak untuk memeriksa Hasil Cetak dan mengajukan keluhan (complaint) Apabila terdapat kesalahan / kerusakan / ketidaksesuaian Hasil Cetak yang diatur pada Syarat dan Ketentuan ini.
5. Printerous tidak menerima pengiriman atau pengembalian Hasil Cetak atas transaksi yang dilakukan oleh PELANGGAN dan Mitra dalam kondisi apapun.

PENYELESAIAN LAYANAN JASA

1. Layanan Jasa dianggap selesai apabila
   1. PELANGGAN telah mengkonfirmasi bahwa Hasil Cetak telah diterima baik dan sesuai dengan PO;
   2. PELANGGAN dianggap telah menerima Hasil Cetak (sebagaimana Pasal 8.3), namun PELANGGAN tidak melakukan konfirmasi dalam waktu 5 hari kalender tidak mengajukan keluhan (“complaint”);
2. Apabila ditemukan Hasil Cetak yang tidak sesuai dengan PO, Pelanggan dapat mengajukan keluhan (“complaint”), dengan mengajukan/mengunggah bukti-bukti pendukung terkait keluhan (“complaint”) dalam waktu 5 hari kerja di Printerous PRO.
3. Jika tidak ditemukan kesepakatan antara PELANGGAN dan Mitra, maka Printerous akan memberikan saran kepada PELANGGAN dan Mitra atas keluhan tersebut dengan melihat bukti-bukti yang ada.
4. PELANGGAN dapat melakukan ulasan (review) dan penilaian (rating) terhadap Layanan Jasa dari Mitra.

PENAGIHAN DAN PEMBAYARAN

1. Mitra akan mengirimkan Tagihan ("Invoice") dengan melampirkan Faktur Pajak dan/atau PoD (jika perusahaan logistik yang dipakai terdapat layanan PoD) kepada PELANGGAN setelah Layanan Jasa telah selesai.
2. Sebagaimana Pasal 10.1 diatas, Printerous mewakili Mitra mengirimkan tagihan (“invoice”) digital ke surat elektronik (email) Pelanggan. Apabila Pelanggan membutuhkan tagihan secara fisik, Mitra yang akan mengirimkan tagihan fisik beserta dokumen fisik pendukung seperti Faktur Pajak dan/atau PoD (jika ada) ke Lokasi PELANGGAN.
3. PELANGGAN wajib membayar sesuai dengan ketentuan yang tertera didalam tagihan (Invoice) termasuk namun tidak terbatas kepada Jumlah Tagihan, Nomor Rekening, Tempo Pembayaran.
4. Jangka Waktu Pembayaran (“Term of Payment”) didasari Informasi Pesanan dalam Printerous PRO.

HAK DAN KEWAJIBAN PELANGGAN

1. PELANGGAN berhak memperoleh Hasil Cetak yang sesuai dengan PO yang dilakukannya.
2. PELANGGAN berhak memberikan ulasan (review) dan penilaian (rating) terhadap layanan jasa Mitra.
3. PELANGGAN berhak mengajukan keluhan (“complaint”) kepada Mitra apabila Layanan Jasa tidak sesuai dengan ketentuan dalam PO.
4. PELANGGAN wajib membayar biaya Pekerjaan kepada Mitra sebagaimana Pasal 10.3.
5. PELANGGAN wajib menaati seluruh syarat dan ketentuan yang berlaku di Printerous PRO.
6. PELANGGAN wajib untuk tidak membuka informasi apapun sehubungan dengan segala aspek usaha Printerous dan isi Syarat dan Ketentuan kepada pihak ketiga manapun tanpa persetujuan tertulis sebelumnya dari Printerous.

LARANGAN

1. PELANGGAN dilarang memberikan data kontak pribadi dengan maksud untuk melakukan transaksi secara langsung kepada Mitra-Mitra / Calon Mitra-Mitra yang terdaftar di Portal Printerous.
2. PELANGGAN dilarang untuk melakukan pembayaran ke rekening selain dari tertera pada Tagihan (“Invoice”).
3. PELANGGAN dalam melaksanakan transaksi jasa percetakan, dilarang untuk mengajukan/meminta pelayanan jasa yang terdapat hal-hal melanggar Hak Cipta, Hak Paten, Merek Dagang, Desain dan/atau Hak-Hak lainnya yang merupakan milik pihak lain termasuk yang dilarang menurut peraturan perundang-undangan.

SANKSI

1. Jika PELANGGAN tidak melakukan / lalai melakukan pembayaran sesuai Tagihan kepada Mitra dengan alasan apapun maka PELANGGAN bersedia diberikan ulasan (review) dan penilaian (rating) yang sewajarnya oleh Mitra, yang mana ulasan (review) dan penilaian (rating) akan tertera di Printerous Hub (Mitra) dan dapat dilihat oleh semua Mitra Printerous.
2. Jika terdapat Pihak Lain yang mengajukan tuntutan hukum (baik pidana, perdata maupun sengketa HAKI) terhadap Mitra maupun Printerous terkait pelanggaran Pasal 12.3 oleh PELANGGAN, maka PELANGGAN bersedia bertanggung jawab sepenuhnya terhadap tuntutan hukum tersebut.

KETERANGAN RAHASIA

Setiap Pihak dalam Ketentuan diberikan akses untuk mendapatkan keterangan, termasuk tetapi tidak terbatas pada keterangan yang berhubungan dengan aktivitas bisnis Pihak lainnya di masa lampau, sekarang, maupun di masa mendatang (“Keterangan Rahasia”). Terhadap Keterangan Rahasia berlaku ketentuan sebagaimana tertera dibawah:

1. Keterangan Rahasia hanya dipergunakan oleh Pihak lainnya sehubungan dengan pelaksanaan Syarat dan Ketentuan;
2. Setiap Pihak sepakat untuk melindungi kerahasiaan dari Keterangan Rahasia Pihak lainnya dengan cara yang sama dengan yang digunakan untuk melindungi Keterangan Rahasia miliknya. Akses ke Keterangan Rahasia hanya terbatas kepada personil dari PELANGGAN, Mitra, dan Printerous yang terlibat dalam pelaksanaan Layanan Jasa;

HAK ATAS KEKAYAAN INTELEKTUAL (“HAKI”)

1. Seluruh HAKI merupakan milik Pihak yang memiliki hak tersebut. Tidak ada satupun ketentuan yang mengalihkan kepada Pihak lainnya hak milik atas HAKI yang dimiliki oleh Pihak yang disebut pertama.
2. Apabila PO dari PELANGGAN yang terdapat unsur HAKI milik PELANGGAN, maka dengan ini PELANGGAN memberikan HAKI tersebut kepada Mitra hanya khusus untuk membuat/mencetak sesuai Surat Pesanan (PO) yang diajukan PELANGGAN.

FORCE MAJEURE

1. Tidak ada kegagalan atau kelalaian oleh salah satu Pihak dalam melaksanakan syarat dan ketentuan yang dapat menimbulkan tuntutan oleh Pihak Lainnya atau dianggap merupakan pelanggaran jika kegagalan atau keterlambatan tersebut diakibatkan oleh kejadian-kejadian diluar kekuasaan Pihak tersebut, seperti perang, huru hara, kekacauan, ledakan, epidemi dan karantina (selanjutnya disebut “Force Majeure”).
2. Kecuali apabila keadaan tersebut dapat dihindari, Pihak yang mengalami Force Majeure (“Pihak Terkena”) wajib memberitahukan kepada Pihak lainnya secara tertulis mengenai terjadinya peristiwa Force Majeure tersebut selambat-lambatnya 3 (tiga) hari kerja terhitung sejak tanggal terjadinya Force Majeure yang dibuktikan dengan keterangan dari pemerintah atau badan lain yang mempunyai kewenangan. Keterlambatan atau kelalaian untuk memberitahukan peristiwa Force Majeure sebagaimana tersebut diatas, mengakibatkan tidak diakuinya peristiwa tersebut sebagai Force Majeure oleh Pihak lainnya dan segala akibat dari Force Majeure termasuk segala kerugian keuangan yang mungkin akan terjadi menjadi beban Pihak Terkena. Pihak Terkena harus melakukan upaya terbaiknya untuk memperbaiki segala akibat yang ditimbulkan oleh keadaan Force Majeure terkait dengan pelaksanaan Syarat dan Ketentuan.
3. Jika pelaksanaan Syarat dan Ketentuan tertunda akibat Force Majeure untuk kurun waktu lebih dari 14 (empat belas) hari kalender, maka Pihak lainnya berhak untuk memberhentikan akun.
4. Bahwa Syarat dan Ketentuan Kerjasama ini dibuat pada masa Pandemi Covid-19, oleh karena itu Pandemi Covid-19 tidak dapat dijadikan alasan Force Majeure bagi Kedua Belah Pihak.

GANTI RUGI DAN PEMBATASAN TANGGUNG JAWAB

1. Printerous adalah portal web dengan model mempertemukan PELANGGAN kepada Mitra. Dengan demikian transaksi yang terjadi adalah transaksi antar Mitra dan PELANGGAN yang terdaftar dalam portal Printerous, sehingga PELANGGAN memahami bahwa batasan tanggung jawab Printerous secara proporsional adalah sebagai penyedia jasa portal Printerous.
2. Setiap Pihak harus mengganti rugi dan membebaskan Pihak lainnya dan afiliasi nya, serta karyawan-karyawannya atas setiap dan seluruh kerugian, tuntutan, kerusakan, kewajiban atau tindakan yang mungkin dituntut oleh pihak ketiga yang diakibatkan oleh kelalaian atau kesalahan dari salah satu Pihak.
3. Printerous tidak bertanggung jawab, dan PELANGGAN setuju untuk tidak menuntut Printerous bertanggung jawab, atas segala kerusakan atau kerugian (termasuk namun tidak terbatas pada hilangnya uang, reputasi, keuntungan, atau kerugian tak berwujud lainnya) yang diakibatkan secara langsung atau tidak langsung dari :
   • Penggunaan atau ketidakmampuan Pengguna dalam menggunakan Portal Printerous.
   • Kelalaian dan kerugian yang ditimbulkan oleh MITRA dan/atau Pelanggan.
   • Kualitas Hasil Cetak.
   • Pengiriman Hasil Cetak.
   • Pelanggaran Hak atas Kekayaan Intelektual.
   • Pelanggaran Hak Cipta, Hak Paten, Merek Dagang, Desain gambar.
   • Perselisihan antar MITRA dan Pelanggan.
   • Pencemaran nama baik pihak lain.
   Kerugian akibat pembayaran tidak resmi kepada pihak lain selain ke Rekening yang tercantum dalam PO, yang dengan cara apapun mengatas-namakan Printerous ataupun kelalaian penulisan rekening dan/atau informasi lainnya dan/atau kelalaian pihak bank.

LAIN-LAIN

1. Ketentuan diatur dan ditafsirkan berdasarkan hukum yang berlaku di negara Republik Indonesia.
2. Seluruh perselisihan, ketidaksepakatan atau perbedaan pendapat yang timbul sehubungan dengan pelaksanaan Syarat dan Ketentuan atau pelanggaran atas ketentuan- ketentuan diselesaikan secara musyawarah untuk mufakat. Jika Para Pihak gagal untuk menyelesaikan perselisihan secara musyawarah dalam kurun waktu 14 (empat belas) Hari setelah timbulnya perselisihan, ketidaksepakatan atau perbedaan pendapat, maka kedua belah pihak setuju menyelesaikannya melalui jalur hukum dan memilih tempat kediaman hukum yang tetap dan tidak berubah yaitu di Kantor Kepaniteraan Pengadilan Negeri Jakarta Pusat.
3. PELANGGAN tidak diperkenankan untuk mengalihkan seluruh atau sebagian hak dan kewajibannya.
4. PELANGGAN dengan ini menyetujui setiap hal-hal yang dipandang penting dan belum cukup atau belum diatur atau diubah dalam Syarat dan Ketentuan ini, akan dibuat dan ditentukan kemudian dalam bentuk Syarat dan Ketentuan versi baru.

Privacy Policy

"Welcome to Printerous (herein referred to as "Website", "Printerous", "we", "us", "our" and their affiliates). This Privacy Policy is designed to notify you about how we collect, use, disclose, transfer, and otherwise process personally identifiable information that we collect on The Website (herein referred to as "Personal Information"). Each time you visit The Website, you consent to the collection, use, disclosure, and processing of Personal Information in accordance with this Privacy Policy. In particular, if you are located in a jurisdiction outside the Indonesia, you consent to the transfer of your Personal Information to our servers and computer systems anywhere in the world, including to countries that may not provide an equivalent level of data protection to the laws in your home jurisdiction. If you provide any Personal Information that relates to another person you hereby state and agree that you have obtained proper consent from such person for the use, disclosure, and processing of such Personal Information as described in this Privacy Policy."

The Website actively collects Personal Information from you when you register with the Website, when you send any e-mail to the Website administrator, and when you submit any information to the Website. The kinds of Personal Information you may provide include your name, contact information including e-mail address, user ID, and other information that you include in any communication or submission. We may use this Personal Information to register you with the Website, to respond to your inquiry or the issue you pose to the Website administrator, to post your submissions to the Website and to provide information to others regarding your use of the Website. We may also use Personal Information to notify you about products and services that may be of interest to you. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@printerous.com.

The Website may passively collect certain kinds of information that reveal the frequency with which you visit the Website, the times and dates of your visits, the pages you reviewed, persons with whom you interact and other information. Information is passively collected through various means. We use Internet protocol (IP) addresses to administer the Website. We use navigational data, including log files and transmission data, to identify information about your browser and operating system, the time period in which you visit the Website or a portion of the Website and other the Website members with whom you collaborate. We also use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our Website in the aggregate. This information is used to administer the Website, report usage metrics and otherwise operate and improve the Website content.

Like many Internet sites, the Website may use small text files called ""cookies"" that are sent to the hard drive of your computer to store bits of information related to your use of the Website. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the Website. The ‘Help’ section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to configure your browser to reject cookies altogether. However, if you disable cookies, you might not be able to access important functions or features of the Website and your use of the Website may be limited. The Website combines passively collected information (as described above) with actively collected Personal Information and information may be recorded as part of your profile. We do record and use personal information provided by you in order to process orders on the Website and provide customer service. This can include name, address information, shipping information and contact information you enter in the shopping cart. This information is used in conjunction with processing, shipping and fulfilling orders through the Website.

We may disclose Personal Information to third party service providers performing services on our behalf, including those hosting our servers and providing other technical support services. We use third parties such as a payment processor to bill you for products and a shipping company to ship your order. When you purchase a product, we will share your name, address, credit card details, purchase amount as necessary for the third party to provide that service. Credit card information is transmitted over a secure SSL-encrypted connection to our payment processor and stored in a PCI Level 1-compliant datacenter until the transaction is completed, at which point it is removed entirely unless you have requested to store your credit card details securely at the processor for future transactions. No credit card information is stored on our server. When shipping an order, your contact information is passed to our shipping partner for the purpose of calculating postage, purchasing a shipping label, and tracking shipments. These companies do not retain, share, store or use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for promotional purposes. All such parties will be under obligation to comply with privacy terms substantially similar to this Privacy Policy, and to process data in accordance with our instructions.

Printerous does not share, sell, rent, or trade PII with third parties for their promotional purposes. We may disclose or transfer Personal Information (and any related information) as necessary or appropriate: to process orders; to protect the security of the Website; to protect ourselves and our affiliated companies against liability; to protect our customers; to respond to subpoenas, judicial processes, or legitimate requests by law enforcement officials; if we believe in good faith that the law requires it; to the purchaser in connection with any sale, assignment, or other transfer of all or a part of our business or company; or where we believe in good faith that it is in the interest of the health, safety or protection of any third party. In any of these situations, the recipient of the Personal Information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

If you use a blog or review products on this Website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Other Sites

1. Links to Other Sites

This Website contains links to other sites that are not owned or controlled by Printerous. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.

Personal Information

2. Access to Personally Identifiable Information

If you wish to update any Personal Information you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Information that you may have under applicable law, please contact us at support@printerous.com. We normally will be glad to fulfill your request as appropriate, but we reserve the right to use Personal Information obtained previously to verify your identity and as otherwise described in this Privacy Policy. To access and update your Personal Information, you can also sign into your Printerous account and click on "Customer Account".

Security

3. Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Changes

4. Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please check this Privacy Policy frequently and particularly before you submit additional information via the Website.

We reserve the right to change this Privacy Policy from time to time and in our sole discretion, except where prior notice or consent is required by law. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Printerous may provide third party artwork for incorporation into Printerous products. Printerous either owns that artwork or has licensed the right to use that artwork for incorporation into Printerous products. Use of artwork on the Website for any other purpose is prohibited. Reproduction of any artwork from Printerous products or from the Website is prohibited.

T&C

5. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website at http://www.printerous.com/tnc

Consent

6. Your Consent

By using our Website, you consent to our Website privacy policy.

Contacting Us

7. Contacting Us

   If there are any questions regarding this privacy policy you may contact us using the information below.

   https://www.printerous.com/en/contact-us
   support@printerous.com